At Altruist Language Hub, we are committed to providing high-quality coaching and academic support for IELTS, CELPIP, TOEFL, and PTE preparation. Our programs are structured in small batches with limited seats (max 4 per batch), and each enrollment blocks a seat that cannot be offered to another student once booked.
General Policy
- All fees paid toward enrollment are non-refundable.
- Once you confirm your seat in a batch, the fee is considered final.
- This policy is in place because our charges are already minimal compared to the training hours, and because your seat in a limited batch prevents another student from enrolling.
Exceptions (Refunds / Adjustments May Apply)
Refunds or credits may be considered only under the following circumstances:
- Batch Cancellation by Altruist – If we cancel or reschedule a batch before it begins, you may choose a full refund or transfer to the next available batch.
- Technical Issues on Our End – If you cannot access classes due to verified technical failures from our side, and we are unable to provide alternatives.
- Serious Medical / Emergency Grounds – At the discretion of management, supported by valid documentation.
Transfers & Deferrals
- Instead of refunds, students may request to transfer their enrollment to the next available batch (subject to approval and seat availability).
- Transfer requests must be made before the start date of the program.
No Refunds For
- Change of mind after enrollment.
- Inability to attend classes due to personal schedule conflicts.
- Non-usage of provided resources, kits, or mock tests.
Contact Us
If you believe you qualify for a refund or transfer under the exceptions above, please contact us at:
📧 hello@altruistlanguagehub.com
📞 +1(778)840-8155